Popular Help Content
Broadcast Messaging: CommConnect supports sending out timed messages or SMS surveys to groups of users (mobile workers or cases).
Data and Reports
CommConnect Messaging provides a set of reports and tools to manage your project.
- Overview Report: This provides an overall view of the SMS activity of your project, including message breakdowns by type (keyword, reminders, etc.) and by user type (case, mobile worker).
- User Summary Report: This provides a summary of the SMS users for your project, including the average messages per user and the number of active users.
- CommConnect Data: Information on exporting CommConnect messaging data and viewing message logs.
Troubleshooting and Best Practices