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Info
titleThis feature requires a CommCare Software Plan

This feature (SMS Chat Window) is only available to CommCare users with a Pro Plan or higher. For more details, see the CommCare Software Plan page.

 

Overview

The Chat Window feature allows you to interact with either cases or mobile workers using a chat window interface. The chat window is available to all projects that have two-way messaging enabled.

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  • Displays a messaging history, including both incoming and outgoing messages
  • Has a character counter to ensure that messages are not too long
  • Forces the window to blink when new messages come in, if it is not the active window
  • Multiple chat windows can be open at the same time
  • Multiple web users can interact with the same mobile worker via the chat window

Settings

You can configure some aspects of how the Chat Window works under the Messaging Settings:

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Chat Template - WHAT IS THIS?

 

Notes/Limitations

  • Messages sent via the Chat Window will be available via the Messaging Log like all other messages