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titleThis feature requires a CommCare Software Plan

This feature (SMS Chat Window) is only available to CommCare users with a Pro Plan or higher. For more details, see the CommCare Software Plan page.



The Chat Window feature allows you to interact with either cases or mobile workers using a chat window interface. The chat window is available to all projects that have two-way messaging enabled.


  • Displays a messaging history, including both incoming and outgoing messages
  • Has a character counter to ensure that messages are not too long
  • Forces the window to blink when new messages come in, if it is not the active window
  • Multiple chat windows can be open at the same time
  • Multiple web users can interact with the same mobile worker via the chat window


You can configure some aspects of how the Chat Window works under the Messaging Settings:


Chat Template - WHAT IS THIS?



  • Messages sent via the Chat Window will be available via the Messaging Log like all other messages