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The chat windows can be accessed by navigating to the Contacts section of Messaging. From that page you can search a list of cases and workers and open up a chat window.

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Note: only mobile workers with verified phone numbers and cases that have a phone number specified  (Registering an Individual Contact) will appear in the list. 

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Features of the chat window:

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You can configure some aspects of how the Chat Window works under the Messaging Settings:

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Below are some details about how each setting works:

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Message Counter - if enabled, exposes a counter in the message window which will increment as long as the window is open. The number will turn red when it reaches the threshold specified in the settings. The counter is useful if you are working on a project that has lots of chat interaction and you want to allow web users to track and be able to limit how much they are messaging during a given session. The counter will reset when the window is closed.

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Delay Automated SMS - This delays sending automatic messages (i.e. reminders or surveys) to a contact for a set of chosen times an days.  This ensures that chat messages don't conflict with automated surveys. 

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