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This page will describe some of the key external issues to consider when setting up a CommCare project.

Phone Procurement

It is recommended that projects purchase an additional 10% more phones than the total number of target users. This is to account for broken, lost and/or stolen phones, phones to be used during trainings, potentially phones to be provided to supervisors or administrators for technical troubleshooting. This is not to say that 10% of phones get lost or stolen by users. For projects that have tracked this information over 3 years, we have found lost/stolen cases to range from 2-3%. 

Phone Management Protocol

A phone management contract and protocol can be an important tool to help manage the expectations of phone use and create standard protocols for certain situations. It is important to identify a process for when a phone and/or associated equipment is lost or damaged. 

 

There are various options including:

  • Create protocols for lost phone, lost SD card, lost battery, etc.
  • Please read the following page for examples of policies that have been used in the previous projects: CommCare User Contracts
See the last 4 sections of the attached document for an example of phone management protocols.

Attachments

Selecting Network Provider

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See the "Phone Credit Recharge Protocol" section of the attached document for an example.

Phone Management Protocol

A phone management contract and protocol can be an important tool to help manage the expectations of phone use and create standard protocols for certain situations. It is important to identify a process for when a phone and/or associated equipment is lost or damaged. 

 

There are various options including:

  • Create protocols for lost phone, lost SD card, lost battery, etc.
  • Please read the following page for examples of policies that have been used in the previous projects: CommCare User Contracts
See the last 4 sections of the attached document for an example of phone management protocols.

Attachments