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Due to synchronicity or updates between the server and the phone, the phone can end up with stale or incompatible data. This data can be wiped locally.  Note   Please Note that this can result in some data loss if you have valid unsent forms.

On 2.28 and higher

  1. Log into CommCare
  2. Look at the Sync with Server button on the home screen. If it says Unsent Forms click on the button to submit those forms to the server
  3. When on the CommCare Home Screen, Press the Menu button on your phone and choose the "advanced" option. (On a Samsung or a LAVA, Menu is the bottom left button).
  4. Press Clear User Data
  5. You will be returned to the login screen. Re enter your username and password and your user data will be re-synced to the device