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Both cases and mobile workers need to be configured specially for use with CommConnect. 

Note on Case Sharing: At the moment, if you're using Case Sharing for you application, there are some restrictions on which mobile workers can get sent a reminder.  CommConnect can only send a reminder to the last user who modified the case.  This means if a nurse and health worker are sharing a case, you won't be able to notify the nurse if a health worker identifies a high-risk patient.  

  1. Configure a Mobile Worker for CommConnect
  2. Configure a Case for CommConnect