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Image ModifiedCommConnect

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CommCareHQ allows you to setup SMS surveys and reminders. These can be integrated with the data for existing CommCare application or provide a stand-alone SMS system. The overall reminder and survey system is called CommConnect.  

Here are some example use cases:

  • Sending a reminder to a health worker when one of their beneficiaries is due for a delivery.
  • Sending counselling messages to beneficiaries (for example, reminding them to take their iron pills).  
  • Sending a short survey to a beneficiary (for example, asking if they've attended a clinic)
  • Have a patient request information from the system.  For example, if they are enrolled in a smoking cessation study, they may request support messages from the system. 

At a high level, CommConnect lets you do the following:

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Info
titleSpecial note about SMS in India

In order to send SMS to an Indian number, that number may need to opt-in to receive SMS. It's a best practice to have each Indian number you want to send sms to follow the opt-in process. Details can be found here: SMS In India

Introduction

  1. CommConnect Overview

Setup Your Project

  1. Set a Time Zone: Since many reminders are sent at a specific time, its important to specify the time zone for your project.  This can be done through Time Zone Settings.
  2. Setup SMS Gateway for Project.  An SMS gateway is the provider that will be used to send SMSs for your project.  Different countries and regions have different providers. 

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  1. Configure a Case for CommConnect
  2. Configure a Mobile Worker for CommConnect

Info
titleSpecial note about SMS in India

In order to send SMS to an Indian number, that number may need to opt-in to receive SMS. It's a best practice to have each Indian number you want to send sms to follow the opt-in process. Details can be found here: SMS In India

CommConnect Tutorials

  1. Set-up Reminders
  2. Sending a Date-Based Reminder

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CommConnect Best Practices and FAQs