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titleSpecial Note about SMS in India

In order to send SMS to an Indian number, that number may need to opt-in to receive SMS. It's a best practice to have each Indian number you want to send sms to follow the opt-in process. Details can be found here: SMS In India

To send a phone number to a case (ex. to a pregnant mother), the phone number and some additional details need to be stored in the case. At the moment, CommConnect only supports a single phone number in the case. For example, while you may be able to store both both a mother and husband's phone number in the case, only one of the two will be supported for CommConnect. 

The following properties need to be included in the case: