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If the message is not received by your phone, your selected gateway may not be supported by the project.  Please try a different gateway or contact Dimagi Support.  

3. Check the


Scheduled Messaging Events report

Make sure the reminder is appearing in the Reminder Calendar (Messaging -> Reminder Calendar) Scheduled Messaging Events report.  If the reminder does not appear, that means it hasn't been setup correctly.  Yerify the correct case type has been used and the reminder is being sent at the correct time.  

4. Check the


Messaging History Report

Check the reminders in error report (Messages -> Reminders in Error).  This will list any reminders that have an issue being sent out.    Potential reminders may be "Recipient has no phone number" or "No Recipient".  If the error is "Recipient has no phone number", this could be caused by a duplicate phone number or the case not being setup correctly.  Messaging History Report. This will list all events that the system tried to process and whether they succeeded or had an error.

5. Mobile Worker Message


If the message is intended from a mobile worker, please ensure that the mobile worker is properly setup for (Configure a Mobile Worker for Messaging).  Make sure the phone number is in the correct format (includes the country code and phone number.  For example, 19058131234 will work for a Canadian number or 919560187612 for an Indian number).    Please note, for the India Unicel gateway, the user will need to opt into messages from Dimagi (send the word Start to +91 77 60 962755).  


Please ensure that the case is properly setup for CommCare Messaging (Registering a Case Contact).  Make sure that your case has the case properties case property contact_phone_number and contact_phone_number_is_verified.  The latter should have a value of 1.  You can check this by viewing the case in the Case List report (go to Reports -> Case List).  

7. SMS Gotchas

MACH sometimes changes the sender ID (or the phone number the recipient sees as the source of the SMS)