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This use case is a bit more involved because it requires your app to work closely with the Conditional Alert. You start off the same as an Appointment reminder, by starting on a date from a case property. You then want to send the alert the day after the appointment. Most importantly, when the appointment takes place, in order for this to work properly, a user must fill out a form in your app to record the appointment and update the appointment date case property to either be the next appointment or be blank if there is no next appointment. This way, if the appointment happens, then the alert will either reschedule when the new appointment date is set or will unschedule if it is set to blank. But if the appointment does not happen then the appointment date will not change and the alert will be sent one day later.

 

Sending an SMS CampainCampaign

Sending an SMS Campaign can be accomplished by using a Custom Daily Schedule. See the documentation on Custom Schedules for more information.

  1. Send a Welcome Message or Survey
  2. Sending a Date-Based Reminder
  3. Sending a Conditional Reminder
  4. Send Multi-Event Reminder

  5. Repeating Reminders
  6. Advanced Reminder Setup