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Broadcast Messaging: CommConnect supports sending out timed messages or SMS surveys to groups of users (mobile workers or cases).

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Data and Reports

CommConnect Messaging provides a set of reports and tools to manage your project.

  1. Overview Report: This provides an overall view of the SMS activity of your project, including message breakdowns by type (keyword, reminders, etc.) and by user type (case, mobile worker).  
  2. User Summary Report: This provides a summary of the SMS users for your project, including the average messages per user and the number of active users. 
  3. CommConnect Data: Information on exporting CommConnect messaging data and viewing message logs.  

Troubleshooting and Best Practices

  1. CommConnect Best Practices
  2. CommConnect Messaging Troubleshooting

Learn More

  1. SMS & GPRS
  2. IVR
  3. Country-Specific

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