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titleThis feature requires a CommCare Software Plan

This feature (CloudCare) is only available to CommCare users with a Pro Plan or higher. For more details, see the CommCare Software Plan page.


Feature: Message Log 

Describe the feature in simple language, including:

  • A brief general description
  • Common use cases
  • Key relationships to other features

Use of the Feature

Describe the basic steps or you should take to use this feature. Include screenshots wherever useful.

This does not need to be very detailed step-by-step guidance; that is done through a tutorial/guide and will be on a separate page

Notes and Limitations

Include a list of any limitations or caveats, as well as hints or suggestions that would be helpful in this feature. For example, if this feature is incompatible with another feature, or there is an alternative workflow that is relevant, please list them here and link to other relevant pages.


The Message Log is a cumulative list of all the sent and received messages.

The message log is the key data source for the history of all SMS-interaction and it can be filtered by date and message type.

  • To access the Message Log, go to Reports, and find the Messaging section. 

Message Log includes: 

  • Timestamp - date/time from the server (shown in the project's timezone.)

  • User Name - name of the case or user

  • Phone Number - phone number of the phone involved in the interaction

  • Direction - incoming or outgoing message

  • Message - the actual text sent out or received in the message

  • Type of message 

There are many Types of SMS messages captured in the log. 

  • Broadcast - outgoing message content
  • Reminder - scheduled messages
  • Survey - collects data from incoming messages
  • Keyword - a word or letter that triggers an action in HQ including opening a form, sends a reply, escalates an alert. 
  • Other - messages from an unrecognized source

Also a single message can be tagged as multiple types.  For example, a survey that is submitted as a structured keyword will be tagged as survey and keyword.   

After applying the filter you can choose "export to Excel" if you'd like more complex analysis.

Use of the Feature

  • This is the first place you should go when investigating the use of Messaging in your project space.

Notes and Limitations

  • You cannot delete messages from the message log.

Feature: Message History