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  • You cannot delete messages from the message log.

Report: Message History 

Describe the feature in simple language, including:

  • A brief general description
  • Common use cases
  • Key relationships to other features

Overview

The Messaging History report allows you to view all of the messaging related activity for a project - it will list any successful and attempted messages to help you troubleshoot and understand your messaging project.   For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, etc.).  

To access it, go to the Reports Tab, and go to Messaging, then select Messaging History

 Or navigate directly using https://www.commcarehq.org/a/project/reports/messaging_events/


For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, etc.).  

Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

  • Date range of the message
  • Type of message (Broadcast message, keyword, reminder, survey, etc.)
  • Status - Completed, In Progress (for two way surveys), Error
  • Phone Number for Message

View Message Details

The report will list individual messaging events - an event could contain multiple messages (ex. an SMS survey will contain many messages between CommCareHQ and the participant, but will only be listed once).  

  • View Details: Link to individual event will show the specific messages that are part of that event (and the status of each).  

  • Recipient name: Link to a case data page.  

  • Content: Link to the reminder set-up that triggered the message.

Use of the Feature

Describe the basic steps or you should take to use this feature. Include screenshots wherever useful.

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