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Info
titleThis feature requires a CommCare Software Plan

This feature (CloudCare) is only available to CommCare users with a Pro Plan or higher. For more details, see the CommCare Software Plan page.

 

Table of Contents

Report: Message Log 

 

Overview

The Message Log is a cumulative list of all the sent and received messages.

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Don't forget that a single message can be tagged as multiple types.  For example, a survey that is submitted as a structured keyword will be tagged as survey and keyword.   


Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

  • Date range of the message
  • Type of message (Broadcast message, keyword, reminder, survey, etc.)
  • Location

 

After applying the filter you can choose "export to Excel" if you'd like more complex analysis.

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  • You cannot delete messages from the message log.

Report: Message History 

Overview

The Messaging History report allows you to view all of the messaging related activity for a project - it will list any successful and attempted messages to help you troubleshoot and understand your messaging project.   For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, etc.).  

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For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, etc.).  

Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

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  • View Details: Link to individual event will show the specific messages that are part of that event (and the status of each).  

  • Recipient name: Link to a case data page.  

  • Content: Link to the reminder set-up that triggered the message.

Use of the Feature

Describe the basic steps or you should take to use this feature. Include screenshots wherever useful.

This does not need to be very detailed step-by-step guidance; that is done through a tutorial/guide and will be on a separate page

Notes and Limitations

Include a list of any limitations or caveats, as well as hints or suggestions that would be helpful in this feature. For example, if this feature is incompatible with another feature, or there is an alternative workflow that is relevant, please list them here and link to other relevant pages.


Report: SMS Usage Report 

Overview


Describe the feature in simple language, including:

  • A brief general description
  • Common use cases
  • Key relationships to other features

Use of the Feature

Describe the basic steps or you should take to use this feature. Include screenshots wherever useful.

This does not need to be very detailed step-by-step guidance; that is done through a tutorial/guide and will be on a separate page

Notes and Limitations

Include a list of any limitations or caveats, as well as hints or suggestions that would be helpful in this feature. For example, if this feature is incompatible with another feature, or there is an alternative workflow that is relevant, please list them here and link to other relevant pages.