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Don't forget that a single message can be tagged as multiple types.  For example, a survey that is submitted as a structured keyword will be tagged as survey and keyword.   

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Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

  • Date range of the message
  • Type of message (Broadcast message, keyword, reminder, survey, etc.)
  • Location

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Message Log includes: 

  • Timestamp - date/time from the server (shown in the project's timezone.)

  • User Name - name of the contact, a case or user

  • Phone Number - phone number of the phone involved in the interaction

  • Direction - incoming or outgoing message

  • Message - the actual text sent out or received in the message

  • Type of message 

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 Or navigate directly using https://www.commcarehq.org/a/project/reports/messaging_events/

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Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

  • Date range of the message
  • Type of message (Broadcast message, keyword, reminder, survey, etc.)
  • Status - Completed, In Progress (for two way surveys), Error
  • Phone Number for Message

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View Message Details

The report will list individual messaging events - an event could contain multiple messages (ex. an SMS survey will contain many messages between CommCareHQ and the participant, but will only be listed once).  

  • View Details: Link to individual event will show the specific messages that are part of that event (and the status of each).  

  • Recipient name: Link to a case data page.  

  • Content: Link to the reminder set-up that triggered the message.

Notes and Limitations

For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, etc.).  


Report: SMS Usage Report 

Overview

Describe the feature in simple language, including:

  • A brief general description
  • Common use cases
  • Key relationships to other features
  • Use of the Feature

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Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

  • Reporting group
  • Date range of the message

Use the Report

The report provides a high level summary for each user, with three columns

  1. Number of messages Messages receivedNumber of messages
  2. Messages sent 
  3. Number of Phone Numbers used 

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Describe the basic steps or you should take to use this feature. Include screenshots wherever useful.

This does not need to be very detailed step-by-step guidance; that is done through a tutorial/guide and will be on a separate page


Notes and Limitations

Only contacts with verified accounts are included in this report.