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  • SMS Pricing Plan: To use SMS, you must be on the Standard or above software plan.   The Standard plan allow for outgoing messages (messages from CommCareHQ to a user).  To receive messages from users (example, users respond to surveys or send in information), you must be in the Pro or above pricing plan. 
  • Per Messages Costs:  If using a non-Android gateway, Dimagi will charge a per-message fee. This fee differs based depending on which gateway you're using.     For Android gateways, you typically have to pay a fee to Telerivet for use of their application and service, and then pay for the cost of messages to and from the phone.  

New In Country Gateways

If Dimagi does not have an existing gateway for your country and you'd like to start a larger-scale project, it is possible to connect a new in-country gateway.   SMS For larger high-volume projects in countries we do not already support, Dimagi can support purchasing and connecting a new gateway to CommCareHQ.  SMS gateways can be purchased directly from a cell phone company in a country, or from an aggregator that resells phone numbers.  Obtaining and connecting  Setting up a new gateway can take requires a significant amount of time and there are additional costs to connecting it to CommCareHQ.  If this is required for your project, please contact us. can have high costs. After identifying potential providers, please use the Aggregator Evaluation Worksheet to ensure that key questions are asked and answered during meetings with respective telcos/aggregators. Once you have selected an appropriate gateway provider based on project requirements (cost, setup time, reverse billing, the gateway can we connected to CommCareHQ with assistance from Dimagi's developer team. Please contact information@dimagi.com for more information.