Popular Help Content
This feature (Messaging) is only available to CommCare users with a Standard Plan or higher. For more details, see the CommCare Software Plan page.
- Getting Started with Messaging
- Frequently Asked Questions (FAQ)
- Messaging Vocabulary
- SMS Basics
- Gateway Options for SMS Projects
Starter Applications and Tutorials
Setting up your Project
- Setup SMS Gateway for Project. An SMS gateway is the phone number that will be used to send SMSs for your project. Different countries have different gateways that are used.
- Set Time Zone for Project: Since many reminders are sent at a specific time, its important to specify the time zone for your project.
There are a number of ways to setup contacts for CommConnect.
- Bulk Registration of Contacts - This can be used to register a number of contacts using Excel.
- Self Registration - This allows contacts to register for the system on their own.
- Registering an Individual Contact - This allows project staff to register contacts using SMS, a phone or web data entry (CloudCare)
- Configure a Mobile Worker for CommConnect - Mobile workers need to be verified before they can send in messages to the system.
Setup SMS Keywords: This describes how to setup keywords (SMS Services) that users can text into the system to initiate various tasks.
Create an SMS Survey
- builds a basic application that sends reminder messages to pregnant women and health workers
- SMS Survey Tutorial: This adds to the beginner tutorial and sets up a two-way SMS survey to each pregnant woman
- Keywords Tutorial: This allows you to setup a basic data collection system using SMS keywords
- Setup an SMS Survey: This page describes how to setup an initial SMS survey.
Setting Up Reminders
The following guides describe how to setup reminders to accomplish various tasks
Broadcast Messaging: CommConnect supports sending out timed messages or SMS surveys to groups of users (mobile workers or cases).
CommConnect Data and Reports
- Broadcast Messaging
- Conditional Alerts
- Viewing Scheduled Messaging Events
- Setup Multiple Languages: This page describes how to support multiple languages and translate built-in text.
Data and Reports
Messaging provides a set of reports and tools to manage your project data.
- Overview Report: This provides an overall view of the SMS activity of your project, including message breakdowns by type (keyword, reminders, etc.) and by user type (case, mobile worker).
- User Summary Report: This provides a summary of the SMS users for your project, including the average messages per user and the number of active users.
- CommConnect Data: Information on exporting CommConnect data and viewing message logs.
Troubleshooting and Best Practices
- CommCare Messaging Dashboard: Summarizes important metrics for your project
- CommCare Messaging Reports: Information on reports available on CommCare HQ
- CommCare Messaging Exports: Information on exporting your messaging data outside of CommCare.
SMS Testing and Troubleshooting