Popular Help Content
This feature (Messaging) is only available to CommCare users with a Standard Plan or higher. For more details, see the CommCare Software Plan page.
- Getting Started with Messaging
- Frequently Asked Questions (FAQ)
- Messaging Vocabulary
- SMS Basics
- Gateway Options for SMS Projects
Setting Up Your Project
- Setup SMS Connection for Project. An SMS gateway is the phone number that will be used to send SMSs for your project. Different countries have different gateways that are used.
Starter Applications and Tutorials
- builds a basic application that sends reminder messages to pregnant women and health workers
- SMS Survey Tutorial: This adds to the beginner tutorial and sets up a two-way SMS survey to each pregnant woman
- Keywords Tutorial: This allows you to setup a basic data collection system using SMS keywords
Setup SMS Keywords: This describes how to setup keywords (SMS Services) that users can text into the system to initiate various tasks.
- : This page describes how to setup an initial SMS survey.
Setting Up Reminders
- Broadcast Messaging
- Conditional Alerts
- Viewing Scheduled Messaging Events
- Setup Multiple Languages: This page describes how to support multiple languages
- translate built-in text.
Broadcast Messaging: CommConnect supports sending out timed messages or SMS surveys to groups of users (mobile workers or cases).
Data and Reports
CommConnect Messaging provides a set of reports and tools to manage your project data.
- Overview Report: This provides an overall view of the SMS activity of your project, including message breakdowns by type (keyword, reminders, etc.) and by user type (case, mobile worker).
- User Summary Report: This provides a summary of the SMS users for your project, including the average messages per user and the number of active users.
- CommConnect Data: Information on exporting CommConnect data and viewing message logs.
Troubleshooting and Best Practices
- CommCare Messaging Dashboard: Summarizes important metrics for your project
- CommCare Messaging Reports: Information on reports available on CommCare HQ
- CommCare Messaging Exports: Information on exporting your messaging data outside of CommCare.
SMS Testing and Troubleshooting