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titleThis feature requires a CommCare Software Plan

This feature (Messaging) is only available to CommCare users with a Standard Plan or higher. For more details, see the CommCare Software Plan page.

Introduction

Starter Applications and Tutorials

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  • builds a basic application that sends reminder messages to pregnant women and health workers
  • SMS Survey Tutorial: This adds to the beginner tutorial and sets up a two-way SMS survey to each pregnant woman
  • Keywords Tutorial: This allows you to setup a basic data collection system using SMS keywords

Configuration

Registering Contacts

Include Page
Contact Registration
Contact Registration

Keywords 

Setup SMS KeywordsThis describes how to setup keywords (SMS Services) that users can text into the system to initiate various tasks. 

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System Setup

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  • : This page describes how to setup an initial SMS survey.  

Setting Up Reminders

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Translation

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  • and

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  • translate built-in text.

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Broadcast Messages

Broadcast Messaging: CommConnect supports sending out timed messages or SMS surveys to groups of users (mobile workers or cases).

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Data and Reports

CommConnect Messaging provides a set of reports and tools to manage your project data.

  1. Overview Report: This provides an overall view of the SMS activity of your project, including message breakdowns by type (keyword, reminders, etc.) and by user type (case, mobile worker).  
  2. User Summary Report: This provides a summary of the SMS users for your project, including the average messages per user and the number of active users. 
  3. CommConnect Data: Information on exporting CommConnect data and viewing message logs.  

Troubleshooting and Best Practices

  1. CommConnect Best Practices
  2. CommConnect Troubleshooting

Learn More

  1. Gateway Options for SMS Projects
  2. SMS & GPRS
  3. IVR
  4. Country-Specific

 

 

SMS Testing and Troubleshooting

Learn More

  • SMS & GPRS
  • IVR (presently, this is only an internal document)
  • Case Studies