CommCareHQ allows you to setup SMS surveys and reminders. These can be integrated with the data for existing CommCare application or provide a stand-alone SMS system. The overall reminder and survey system is called CommConnect.
Here are some example use cases:
- Sending a reminder to a health worker when one of their beneficiaries is due for a delivery.
- Sending counselling messages to beneficiaries (for example, reminding them to take their iron pills).
- Sending a short survey to a beneficiary (for example, asking if they've attended a clinic)
- Have a patient request information from the system. For example, if they are enrolled in a smoking cessation study, they may request support messages from the system.
At a high level, CommConnect lets you do the following:
- Recipients - Messages can be sent to a mobile worker (ex. a CHW) or a phone number stored in a case (ex. the beneficiary)
- Timed and Conditional Messages - Messages can be controlled and scheduled based on the state of a case (ex. the delivery date or whether a mother is high risk)
- Message Schedules: Multiple messages can be sent out on a schedule and repeated (ex. a weekly set of reminders for drug adherence).
- Simple Message - A simple text message can be sent that references information in the case (ex. the case's name)
- Interactive Survey - An interactive SMS survey (based on a form designed in CommCareHQ). This can be used to update or close a particular case
- Incoming Keywords - A user can initiate interaction with the system (ex. requesting a counselling message) by sending a message to the system
Special note about SMS in India
In order to send SMS to an Indian number, that number may need to opt-in to receive SMS. It's a best practice to have each Indian number you want to send sms to follow the opt-in process. Details can be found here: SMS In India
Setup Your Project
- Set a Time Zone: Since many reminders are sent at a specific time, its important to specify the time zone for your project. This can be done through Time Zone Settings.
- Setup SMS Gateway for Project. An SMS gateway is the provider that will be used to send SMSs for your project. Different countries and regions have different providers.
Both cases and mobile workers need to be configured specially for use with CommConnect.