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CommConnect Home

Introduction

  1. CommConnect Overview

Setup Your Project

  1. Set a Time Zone: Since many reminders are sent at a specific time, its important to specify the time zone for your project.  This can be done through Time Zone Settings.
  2. Setup SMS Gateway for Project.  An SMS gateway is the provider that will be used to send SMSs for your project.  Different countries and regions have different providers. 

Configuring Recipients

Both cases and mobile workers need to be configured specially for use with CommConnect. 

  1. Configure a Case for CommConnect
  2. Configure a Mobile Worker for CommConnect

Special note about SMS in India

In order to send SMS to an Indian number, that number may need to opt-in to receive SMS. It's a best practice to have each Indian number you want to send sms to follow the opt-in process. Details can be found here: SMS In India

CommConnect Tutorials

  1. Set-up Reminders
  2. Sending a Date-Based Reminder

Best Practices

CommConnect Best Practices and FAQs

 

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