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  1. CommConnect Overview

Setup Your Project

  1. Set Time Zone for Project: Since many reminders are sent at a specific time, its important to specify the time zone for your project. 
  2. Setup SMS Gateway for Project.  An SMS gateway is the provider that will be used to send SMSs for your project.  Different countries and regions have different providers. 

Configuring Recipients

Both cases and mobile workers need to be configured specially for use with CommConnect. 

  1. Configure a Case for CommConnect
  2. Configure a Mobile Worker for CommConnect


  1. Send a Welcome Message or Survey
  2. Sending a Date-Based Reminder

Detailed Information

  1. Set-up Reminders
  2. Setup User Initiated Interaction (SMS Keywords)
  3. Enabling Users to Register Via SMS

Best Practices

CommConnect Best Practices and FAQs


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