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Learn

  1. CommConnect Overview
  2. SMS Gateways

Get Started

  1. Setup SMS Gateway for Project.  An SMS gateway is the provider that will be used to send SMSs for your project.  Different countries and regions have different providers. 
  2. Set Time Zone for Project: Since many reminders are sent at a specific time, its important to specify the time zone for your project. 

Registering Contacts

There are a number of ways to setup contacts for CommConnect. 

  1. Bulk Registration of Contacts - This can be used to register a number of contacts using Excel. 
  2. Self Registration - This allows contacts to register for the system on their own. 
  3. Registering an Individual Contact - This allows project staff to register contacts using SMS, a phone or web data entry (CloudCare)
  4. Configure a Mobile Worker for CommConnect - Mobile workers need to be verified before they can send in messages to the system. 

Tutorials

  1. Send a Welcome Message or Survey
  2. Sending a Date-Based Reminder
  3. Creating an SMS Survey

Detailed Information

  1. Set-up Reminders
  2. Setup User Initiated Interaction (SMS Keywords)
  3. Self Registration
  4. Broadcast Messaging

Best Practices

CommConnect Best Practices and FAQs

 

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