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This feature requires a CommCare Software Plan

This feature (CommConnect) is only available to CommCare users with a Standard Plan or higher. For more details, see the CommCare Software Plan page.


  1. CommConnect Overview
  2. FAQ & Glossary
  3. Gateway Options to Set up an SMS Project
  4. SMS & GPRS
  5. IVR
  6. Country-Specific 

Setting Up Your Project

  1. Setup SMS Gateway for Project.  An SMS gateway is the phone number that will be used to send SMSs for your project.  Different countries have different gateways that are used. 
  2. Set Time Zone for Project: Since many reminders are sent at a specific time, its important to specify the time zone for your project. 

Starter Applications and Tutorials

  1. Pregnancy Messaging: This application will allow registration of pregnancies and provide reminders when due date are approaching.
  2. Setting up an SMS Information Service: This will guide you through setting up a basic informatoin system over SMS.  


Registering Contacts

There are a number of ways to setup contacts for CommConnect. 

  1. Bulk Registration of Contacts - This can be used to register a number of contacts using Excel. 
  2. Self Registration - This allows contacts to register for the system on their own. 
  3. Registering an Individual Contact - This allows project staff to register contacts using SMS, a phone or web data entry (CloudCare)
  4. Configure a Mobile Worker for CommConnect - Mobile workers need to be verified before they can send in messages to the system.


Setup SMS KeywordsThis describes how to setup keywords (SMS Services) that users can text into the system to initiate various tasks. 

Create an SMS Survey

Creating an SMS Survey: This page describes how to setup an initial SMS survey.  

Setting Up Reminders

The following guides describe how to setup reminders to accomplish various tasks

  1. Send a Welcome Message or Survey
  2. Sending a Date-Based Reminder
  3. Sending a Conditional Reminder
  4. Repeating Reminders
  5. Advanced Reminder Setup

Broadcast Messages

Broadcast Messaging: CommConnect supports sending out timed messages or SMS surveys to groups of users (mobile workers or cases).


CommConnect translation instructions: See these instructions to create a CommConnect project with multiple languages

CommConnect Data and Reports

CommConnect provides a set of reports and tools to manage your project.

  1. Overview Report: This provides an overall view of the SMS activity of your project, including message breakdowns by type (keyword, reminders, etc.) and by user type (case, mobile worker).  
  2. User Summary Report: This provides a summary of the SMS users for your project, including the average messages per user and the number of active users. 
  3. CommConnect Data: Information on exporting CommConnect data and viewing message logs.  

Troubleshooting and Best Practices

  1. CommConnect Best Practices
  2. CommConnect Troubleshooting



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