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This feature requires a CommCare Software Plan

This feature (CommConnect) is only available to CommCare users with a Standard Plan or higher. For more details, see the CommCare Software Plan page.


  1. Getting Started with Messaging
  2. FAQ & Glossary
  3. Gateway Options for SMS Projects
  4. SMS & GPRS
  5. IVR
  6. Country-Specific 

Setting Up Your Project

  1. Setup SMS Gateway for Project.  An SMS gateway is the phone number that will be used to send SMSs for your project.  Different countries have different gateways that are used. 
  2. Set Time Zone for Project: Since many reminders are sent at a specific time, its important to specify the time zone for your project. 

Starter Applications and Tutorials

  1. Pregnancy Messaging: This application will allow registration of pregnancies and provide reminders when due date are approaching.
  2. Setting up an SMS Information Service: This will guide you through setting up a basic informatoin system over SMS.  


Registering Contacts

Register contacts for use in the system.  There are a number of options for doing this:


Setup SMS KeywordsThis describes how to setup keywords (SMS Services) that users can text into the system to initiate various tasks. 

Create an SMS Survey

Creating an SMS Survey: This page describes how to setup an initial SMS survey.  

Setting Up Reminders

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Broadcast Messages

Broadcast Messaging: CommConnect supports sending out timed messages or SMS surveys to groups of users (mobile workers or cases).


CommConnect translation instructions: See these instructions to create a CommConnect project with multiple languages

CommConnect Data and Reports

CommConnect provides a set of reports and tools to manage your project.

  1. Overview Report: This provides an overall view of the SMS activity of your project, including message breakdowns by type (keyword, reminders, etc.) and by user type (case, mobile worker).  
  2. User Summary Report: This provides a summary of the SMS users for your project, including the average messages per user and the number of active users. 
  3. CommConnect Data: Information on exporting CommConnect data and viewing message logs.  

Troubleshooting and Best Practices

  1. CommConnect Best Practices
  2. CommConnect Troubleshooting



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