- CommConnect Overview
Setup Your Project
- Set a Time Zone: Since many reminders are sent at a specific time, its important to specify the time zone for your project. This can be done through Time Zone Settings.
- Setup SMS Gateway for Project. An SMS gateway is the provider that will be used to send SMSs for your project. Different countries and regions have different providers.
Both cases and mobile workers need to be configured specially for use with CommConnect.
- Configure a Case for CommConnect
Configure a Mobile Worker for CommConnect
In order to send SMS to an Indian number, that number may need to opt-in to receive SMS. It's a best practice to have each Indian number you want to send sms to follow the opt-in process. Details can be found here: SMS In India
- Set-up Reminders
- Sending a Date-Based Reminder
CommConnect Best Practices and FAQs