- CommConnect Overview
Setup Your Project
- Set Time Zone for Project: Since many reminders are sent at a specific time, its important to specify the time zone for your project.
- Setup SMS Gateway for Project. An SMS gateway is the provider that will be used to send SMSs for your project. Different countries and regions have different providers.
Both cases and mobile workers need to be configured specially for use with CommConnect.
- Configure a Case for CommConnect
Configure a Mobile Worker for CommConnect
- Send a Welcome Message or Survey
- Sending a Date-Based Reminder
- Set-up Reminders
- Setup User Initiated Interaction (SMS Keywords)
- Enabling Users to Register Via SMS
CommConnect Best Practices and FAQs