This feature, along with all inbound SMS capabilities, is only available to CommCare users with a Advanced Plan or higher. For more details, see the CommCare Software Plan page.
One of the primary uses of CommCare Messaging is to send out surveys via SMS.
Some common use cases:
Surveys are very easy to build because they use the same Form Builder as CommCare.
Navigate to the tab that is called "Applications."
You can find basic information about the Form Builder here or in the Beginner Tutorial. It is highly recommended that you complete the Beginner Tutorial before proceeding.
Please do not make the first question in your SMS survey a question list. This may lead to errors in the sending of the SMS survey.
Referencing the Form Builder Page, you can think through the different types of questions you may want to include in your survey, and how you want the structure of your survey.
The most common question types for SMS Surveys are:
Be sure to consult the CommCare Messaging best practices for helpful hints on designing a good survey.
Let's imagine we want to create a survey like this:
We can add a bit more detail to make it easier to build. For each question you'll want to define:
Below you can see one way of thinking about our survey:
|Question ID||Label Text||Question Type||Options||Display Condition|
|went_to_clinic||Did you go to the clinic today?||Multiple Choice-Single Answer||Yes, No||Always show|
Great! What doctor did you see?
|Text||-||If went_to_clinic = Yes|
Clinic was closed, I felt fine,
Clinic too far, Was busy
|If went_to_clinic = No|
Going to the clinic is important.
Please call 555-5555 to reschedule your appointment.
|Label||-||If went_to_clinic = No|
CommCare Messaging will automatically number options; for example, the question why_no_clinic will be sent out as:
Why not? 1. Clinic was closed, 2. I felt fine, 3. Clinic too far, 4. Was busy.
Use the Form Builder to add questions, options, and display conditions just as indicated in the Beginner Tutorial.
The survey described above would look like this:
It is important to keep things short! Specifically, when asking a multiple choice question you want to ensure that the text of the question, plus the text of all the possible answers fits in one message. If it is too long, it may be broken into multiple messages. Messages are not always assembled in the right order so it advisable not to have them break up.
There are certain words that cannot be used to test surveys. ex. SURVEY, START.
Make sure to try out your survey before going live. You can give it a keyword (Setup SMS Keywords) and register yourself in the system (Configure a Mobile Worker for Messaging).
Using the keyword you can try out the survey multiple times. To test the survey using the keyboard, text the system using the format: #start keyword
When completing your survey keep in mind:
If you reply with something that is not an acceptable reponse (i.e. there are 4 choices and you reply with "5") CommCare Messaging will send back a generic message that the response could not be understood, and that they should try again.
You can schedule your survey either using a Broadcast or Conditional Alert.
Data from SMS Surveys are set-up in Forms. To review your SMS survey data, apart from other SMS data, you can go to the Form Exports in CommCare.
If you are looking for data from SMS users who are cases, be sure to select "unknown users" to export that information.