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This feature (CloudCare) is only available to CommCare users with a Pro Plan or higher. For more details, see the CommCare Software Plan page.

 

Report: Message Log  

Overview

The Message Log is a cumulative list of all the sent and received messages. It is the most complete data set for the history of all SMS-interaction and it can be filtered by date and message type.


Go to Reports, and find the Messaging section to access the Message Log. 

There are many Types of SMS messages captured in the log. 

Don't forget that a single message can be tagged as multiple types.  For example, a survey that is submitted as a structured keyword will be tagged as survey and keyword.   

Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

Message Log includes: 

After applying the filter you can choose "export to Excel" if you'd like more complex analysis.

Use of the Feature

Notes and Limitations

Report: Message History 

Overview

The Messaging History report allows you to view all of the messaging related activity for a project - it will list any successful and attempted messages to help you troubleshoot and understand your messaging project.   For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, etc.).  

To access it, go to the Reports Tab, and go to Messaging, then select Messaging History

 Or navigate directly using https://www.commcarehq.org/a/project/reports/messaging_events/


For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, etc.).  

Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

View Message Details

The report will list individual messaging events - an event could contain multiple messages (ex. an SMS survey will contain many messages between CommCareHQ and the participant, but will only be listed once).  


Report: SMS Usage Report 

Overview

Describe the feature in simple language, including:

Filtering the Report

The report will let you filter to view a specific set of messages.  You can filter by:

Use the Report

The report provides a high level summary for each user, with three columns

  1. Number of messages received
  2. Number of messages sent 
  3. Number of Phone Numbers used 


Describe the basic steps or you should take to use this feature. Include screenshots wherever useful.

This does not need to be very detailed step-by-step guidance; that is done through a tutorial/guide and will be on a separate page

Notes and Limitations

Only contacts with verified accounts are included in this report.