There are a lot of different approaches, and the right one depends a lot on the specific context. Regardless it is important to think about this in advance. Below is an outline of several approaches at a high level:
|Type of Policy||Description in Theory||In Practice|
|Mobile User Entirely Responsible||Mobile user pays for the full cost of replacing the phone.||The organization might say this is the policy but understanding that mobile users do not have a lot of money and they are invested in the project, might actually end up coming to an alternative arrangement for phone replacement. For example: Organization covers full cost, or splits the cost with the mobile user.|
|Organization and Mobile User Shared Responsibility||Cost of replacing the phone is shared between the organization and the mobile worker. This could be a 50/50 or other split ratio.|
|Mobile User Group Responsibility||Mobile user pays for some portion of replacing the phone. The group of mobile users pool money to fund the remaining cost.||This shared cost model might only work if mobile users are invested in the project themselves or have huge buy-in. Have seen this done by Sewa Rural (non-CommCare users) in Gujarat. Usually have to plan this in advance in your program if you want it to work.|
|Community Responsibility||The communities the mobile users work in contribute to the replacement cost||Similar to above, need to plan this into your program in advance. Communities need to be invested in your program and have buy-in.|
|Mobile User, Organization, Community Shared Responsibility||Mobile users pay for a third, the organization pays for a third, and the village committee supporting the mobile user paying for a third. (This village committee would also be involved in other aspects of the program e.g. managing a pool of money used to fund ambulance rides and such, as well).|
There is no clear-cut rule for how quickly phones are lost/stolen. However you can consider the following points:
Regardless of what the plan is for dealing with broken or stolen phones, we recommend that our partners create a Contract for their CommCare mobile phone users to sign regarding responsibility for any loss or damage to the phone.
Many examples are attached.
|CHW Contract - India||India||English||Simple agreement to sign. Main text:|
"I receive the Nokia 2730 phone along with the charger for the use of protocols on the field and will return it back after completion of the pilot project. I take the responsibility of the proper use of the phone and charger for the time period of the pilot."
|CHW Contract - India (Hindi)||India||Hindi||Same as above, in Hindi|
|CHW Contract - Tanzania||Tanzania||English||More detailed agreement outlining rules for ownership, usage, maintenance/credit, and what to do about lost/stolen/broken phones|
|Contract with the ASHAs_sample||India||English||Similar to above but tailored for ASHAs in India|
|Entrega del telefono||Nicaragua||Spanish||Similar to the "CHW Contract - India" file but in Spanish|
|Final Contract for CHEW telephone - PI Nigeria||Nigeria||English||Similar to "CHW Contract - Tanzania"|
Sample of short draft
Telephone IDTelephone number
The phone can become property of the CHW after a period of (2) year when the phone has be maintained and used correctly.
3) Maintenance and credit
4) Lost, stolen and/or broken